POLICY

Welcome to House of Silk. By purchasing from our website, you agree to our policies regarding orders, payments, shipping, returns, and website use. We reserve the right to update products, pricing, and policies at any time without notice. All customers are expected to provide accurate billing and shipping information at checkout.

Shipping policy:

All orders are processed within 2–5 business days unless otherwise stated. Once your order has shipped, tracking information will be sent via email or SMS. Shipping times may vary depending on your location and carrier delays. Please ensure your shipping address is entered correctly before placing your order. House of Silk is not responsible for lost, stolen, or delayed packages once they have been transferred to the shipping carrier. All sales are final unless an incorrect item was received.

Returns & Refunds Policy:

ALL SALES ARE FINAL due to the nature of our products and for hygiene purposes. However, we do accept returns or exchanges under the following conditions: The item must be unused, uninstalled, and in its original packaging The security seal/bundle tie must not be cut or removed Return requests must be made within 3 days of delivery

Eligible Returns:

If you receive the wrong item or a defective product, please contact us within 3 days with proof (photos/videos), and we will resolve the issue promptly.

Non-Returnable Items:

Used or installed hair Hair that has been dyed, cut, or altered Items without original packaging

Return Process:

To initiate a return, please contact our support team with your order number and reason for return. Once approved, return instructions will be provided.

Return Shipping:

Customers are responsible for return shipping costs unless the error was on our end.

Terms & Conditions | Privacy Policy

By using this website, you agree to comply with all terms and conditions set by House of Silk. Unauthorized use of our content, images, branding, or products is strictly prohibited. We respect your privacy and are committed to protecting your personal information. Customer information collected during checkout, including email addresses and payment details, is used solely for order processing, customer support, and marketing communications if opted in. We do not sell or share your personal information with third parties except as necessary to fulfill your order.

Need Help?

If you have an issue or question that requires immediate assistance, please email us here:
houseofsilk25@gmail.com.
We will get back to you within 20-36 hours!

Frequently Asked Questions

Processing typically takes 2–5 business days. Shipping times vary based on your selected shipping method and location.

Due to the nature of our products, all sales are final. However, if you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery.

Once your order ships, you will receive a tracking number via email or text message.

With proper care and maintenance, our luxury hair can last 1–3 years or longer.

Yes! Our hair is 100% human hair and can be colored, bleached, and styled by a professional.

Minimal shedding is normal with all extensions. Proper maintenance and sealing your wefts can help reduce shedding.

Yes, our hair can be curled, straightened, and heat styled. We recommend using a heat protectant to maintain quality.

Use sulfate-free shampoo and conditioner, avoid excessive heat, and wrap your hair at night with a silk or satin scarf to preserve longevity.